Support - CertStreak
Get help with CertStreak. Find answers to common questions or contact support.
Contact
Can’t find your answer? Email us at [email protected] — we read everything.
When reporting a problem, it helps to include your iOS version, the app version (Profile → About), and what you were doing when the issue appeared.
Frequently Asked Questions
What is CertStreak?
A certification exam prep app that turns a question bank into a roadmap of short practice exams. You study daily, keep a streak, and track real readiness until you’re prepared to sit the actual exam. Microsoft Azure AZ-900 and AI-901 are live; more certifications are on the way.
Are these real exam questions?
No — and deliberately so. All questions are original material written from the official study guide and public vendor documentation. Using leaked exam content (‘braindumps’) violates certification NDAs; CertStreak stays firmly outside that territory. Every question ships with a written explanation of why the correct answer is correct.
Do I need an account?
No. CertStreak works fully without one — all progress lives on your device. An account exists for exactly one purpose: backing your progress up so you can restore it on a new phone. Fair warning, stated in the app too: without an account, deleting the app deletes your progress.
What's free, and what's Pro?
Free: the first practice exam of every roadmap (retakes included) plus 10 practice questions a day — enough to build the habit and see how the app works. CertStreak Pro unlocks the full roadmap, topic drills, and unlimited daily practice: $7.99/week, $14.99/month, or $59.99/year. Monthly and yearly include a 3-day free trial.
How do I cancel my subscription?
iPhone Settings → your Apple ID name → Subscriptions → CertStreak → Cancel. If you cancel during the free trial you won’t be charged, and you keep access until the current period ends. Deleting the app does not cancel a subscription.
What does the readiness percentage mean?
It combines three things per official exam domain: the domain’s weight in the real exam, your accuracy, and how much of the bank you’ve covered. It starts as ‘—’ (unmeasured, not zero) and only climbs as you genuinely cover material — it’s designed never to flatter you into booking an exam too early.
What happens when I pass a practice exam?
The next exam on the roadmap unlocks, your best score is kept (retakes can only improve it), and the roadmap shows your progress. Finish the whole series and you’ve seen every question in the bank exactly once.
I passed the real exam — what now?
Log it in the app: the exam moves to your Completed shelf with your score, the exam-date countdown clears itself, and your certification history is kept permanently — even if you later reset your practice progress for a re-certification run.
Can I start over on an exam?
Yes — the exam page’s menu has ‘Reset my progress’. It restarts the roadmap, answers, readiness, and study stats (on the device and in your backup), while keeping your certification history, notes, and exam date.
Which exams are coming next?
The catalog shows what’s live and what’s coming (AI-901, DP-900, SC-900, PL-900, AWS CLF-C02 and more). Adding a coming-soon exam to your list tells us which one to prioritize — and it lands on your Home the day its questions arrive.
Does CertStreak work offline?
Yes. Question banks ship with the app and everything — sessions, streaks, readiness — works without a connection. Only backup and catalog updates need the network.
How is my data handled?
Local-first: study data stays on your device unless you create a backup account (hosted in the EU). No ads, no cross-app tracking. See the Privacy Policy for the complete picture.